Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed with Max.Framez.
Order Processing Time
All products are made-to-order through our fulfillment partner, Printful.
- Orders are typically processed within 2–5 business days
- Processing times may be longer during high-demand periods, holidays, or product launches
Once your order has been fulfilled, it will be shipped out immediately.
Shipping Times
Estimated shipping times (after processing):
- United States: 3–7 business days
Please note:
- Shipping times are estimates, not guarantees
- Delays may occur due to carriers, weather, or customs
Shipping Rates
Shipping costs are calculated at checkout based on:
- Your location
- The size/weight of your order
Any applicable taxes or duties for international orders are the responsibility of the customer.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
Incorrect Address Policy
It is the customer’s responsibility to provide an accurate shipping address.
If an incorrect address is entered:
- We are not responsible for orders shipped to the wrong address
- If the package is returned, you may be responsible for reshipping costs
Lost, Stolen, or Delayed Packages
Max.Framez is not responsible for:
- Lost or stolen packages marked as delivered
- Delays caused by shipping carriers
If your package is marked as delivered but you did not receive it:
- Please contact the shipping carrier directly
- Check with neighbors or your local post office
We will assist where possible, but cannot guarantee replacements in these situations.
Damaged Packages
If your item arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the damaged item
We will work with Printful to resolve the issue and send a replacement or refund if eligible.
Contact Us
If you have any questions about your order, contact us at:
majecommerce6@gmail.com