Refund policy
Return & Refund Policy
At Max.Framez, every piece is made for car enthusiasts who live the culture. All items are made-to-order through our fulfillment partner, Printful, meaning your order is created specifically for you after purchase.
Because of this, we do not offer traditional returns.
Damaged, Defective, or Incorrect Items
We will replace or refund your order if you receive:
- A damaged item
- A defective product
- The wrong item
To request a replacement or refund, please contact us within 7 days of receiving your order.
Include the following:
- Order number
- Clear photos of the issue
- Brief description of the problem
If approved, we will send a replacement at no cost or issue a full refund.
Non-Returnable Situations
Because all items are made-to-order, we do not accept returns or refunds for:
- Incorrect size selection
- Change of mind / buyer’s remorse
- Minor print or color differences (these can occur due to printing and lighting)
Please double-check sizing charts before ordering.
Exchanges
We do not offer exchanges at this time.
If you need a different size or item, please place a new order.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this window, your order may already be in production and cannot be canceled.
Shipping Issues
Max.Framez is not responsible for:
- Lost or stolen packages marked as delivered
- Incorrect shipping addresses entered at checkout
If an issue occurs, we recommend contacting the shipping carrier directly. That said, we will always do our best to help where possible.
Refund Processing
If your refund is approved:
- It will be issued to your original payment method
- Please allow 5–10 business days for processing, depending on your bank
Contact Us
For any issues or questions, contact us at:
majecommerce6@gmail.com